Palace Suites Luxury Hotel - Privacy Policy

Privacy Policy

The Policy applies to all user personal data Jadresko nekretnine d.o.o. collects and processes, directly or through its partners. Personal data is any data relating to a natural person who is identified or can be identified, directly or indirectly. Data processing is any operation performed on personal data, such as collection, storage, use, consultation and transmission of personal data.

This Policy does not apply to anonymous data. Anonymous data is data that does not relate to a specific natural person.

Jadresko nekretnine d.o.o. respects the privacy of its users and visitors to its website.

In accordance with the law, Jadresko nekretnine d.o.o. may collect certain user data obtained during the website use through cookies, which do not contain personal data, as well as IP addresses that are automatically recorded in the access records. The purpose of this is the optimal functionality of the website. It is possible to block the cookies, which means you will still be able to browse the website, but some of its features will be unavailable.

Your data will be processed for the purpose of providing information on offers, news and events, as well as for the purpose of registering guests and registering the stay of foreigners with the competent authorities. All e-mails include the option to unsubscribe from the mailing list.

Jadresko nekretnine d.o.o. collects the following personal data:
• Name and surname
• Address
• E-mail
• Contact number
• Photos from an event
• Video surveillance
• Names of employees’ children (for the purpose of annual children awards)
• Employees’ salary data
• Personal data of job candidates
• Other data entities exchange with Jadresko nekretnine d.o.o.

Jadresko nekretnine d.o.o. collects personal data for a specific and lawful purpose, such as:
• Providing services and records of provided services
• Invoicing and collection of fees for services provided
• Registration of foreigners’ stays
• Sending notification about events, offers, useful information and tools
• Video surveillance
• Keeping personnel records and accounting information related to employees

Jadresko nekretnine d.o.o. does not process data further in a manner that is not in accordance with the purpose for which the data were collected, unless otherwise provided by law or based on the user consent.

In accordance with the General Data Protection Regulation (GDPR), Jadresko nekretnine d.o.o. shall, at your request, make available to you all your personal data at our disposal, the method of processing it and the possibility of restriction of processing, modification or erasure of the data.

The privacy protection of your data is permanent and Jadresko nekretnine d.o.o. takes all measures necessary to protect it in accordance with applicable regulations and good practices. Jadresko nekretnine d.o.o. processes personal data in a secure manner, including protection against unauthorized or unlawful processing and loss.

Protecting your personal data means that:
• your data may not be used for any purpose other than the purposes herein specified or contracted
• your contact and personal data may not be disclosed to any third party
• your contact and personal data may be disclosed to a third party only at your request (right to data portability) or under a court order in accordance with the law
• you can unsubscribe from the mailing list at any time.

Jadresko nekretnine d.o.o. collects only voluntarily provided personal data. Jadresko nekretnine d.o.o. does not make access to our website contingent upon data provision and does not require you to disclose more data than is actually necessary to provide the services and products ordered.

Data retention period
Jadresko nekretnine d.o.o. stores and processes personal data only for the period necessary to execute a certain legitimate purpose, unless the applicable regulations provide for a longer period of storage with regards to a particular purpose. In the case of consent to receive notification and useful information, Jadresko nekretnine d.o.o. retains the data until the consent is withdrawn. In the case of using our services where no consent is given for further communication and receiving notification and useful information, Jadresko nekretnine d.o.o. retains the data for a maximum of 6 months, and in case erasure is requested, the data shall be erased immediately upon execution. After that, the data is permanently erased or anonymized.

Processing of personal data outside the EU
Jadresko nekretnine d.o.o. does not process the user’s personal data outside the EU.

Instruction on the rights of data subjects
According to the GDPR, every data subject has certain rights:
a) Right to object – the data subject has the right to object to processing of personal data, unless otherwise provided by law.
b) Right of access – the data subject has the right to obtain confirmation of the processing of their personal data, as well as access to it in accordance with the Regulation.
c) Right to erasure – the data subject has the right to request the erasure of personal data concerning them without undue delay and on the grounds specified in the relevant data protection regulations.
d) Right to rectification – the data subject has the right to request the rectification of inaccurate personal data concerning them.
g) Right to data portability – the data subject has the right to receive the data in machine-readable format, if feasible.
The data subject can exercise their rights by contacting us via e-mail or by phone.

Personal data breach
Any person who suspects that there has been a breach of personal data due to theft or exposure of personal data must immediately report the incident, providing a description of the incident. The incident notification may be provided via email or by phone.
Jadresko nekretnine d.o.o. shall investigate all reported incidents to confirm whether personal data breach has occurred and take all legal measures to protect personal data.

Lawfulness of processing
Jadresko nekretnine d.o.o. shall process your data in a lawful and secure manner. If you believe that Jadresko nekretnine d.o.o. handles your data in an unlawful manner and the issue cannot be resolved in cooperation with Jadresko nekretnine d.o.o., you have the right to lodge a complaint with the supervisory authority (Croatian Personal Data Protection Agency – AZOP).